Payroll Frequently Asked Questions
How can I obtain a copy of my W-2 form and/or check stub?
How do I change my direct deposit information?
How do I change my last name?
How can I view my accruals, request time off and approve hours worked?
- You may view your hours and request time off by visiting your TimeClock Plus Portal or you may contact our Payroll Division at (956) 523-4718 for more information.
Log On (tcplusondemand.com)
What do I do if I forgot my username and/or password or locked myself out from my e-Suite Portal?
- You may view your hours and request time off by visiting your TimeClock Plus Portal or you may contact our Payroll Division at (956) 523-4718 for more information.
How do I obtain retirement information?
- You may obtain retirement information by visiting your Texas County & District Retirement System (TCDRS) online account or you may contact TCDRS directly at (800) 823-7782.
https://www.tcdrs.org/
How do I transfer service time to Texas County & District Retirement System?
- You may transfer your service time to TCDRS by visiting your online account or by contacting TCDRS directly at (800) 823-7782. Service time from the systems listed below count towards your TCDRS vesting and retirement eligibility.
- City of Austin Employees’ Retirement System (COAERS)
- Employees Retirement System of Texas (ERS)
- Judicial Retirement System of Texas (JRS)
- Teacher Retirement System of Texas (TRS)
- Texas Municipal Retirement System (TMRS)
https://www.tcdrs.org/
How much is deducted from my bi-weekly check for retirement?
- As voted by Commissioners Court, all permanent part time and full time employee will be deducted a flat 6% of their gross wages for retirement.
How do I change my address?
- You may change your address by visiting your e-Suite Portal. Please upload your ID/DL reflecting your address change.
https://esuites.webbcountytx.gov/Websites.HR.Portal/Default.aspx
- You may also change your address for your insurance benefits by visiting Risk Management Department at Billy Hall Administration Building, 1110 Washington Street Suite 204.
- You may also change your address with Texas County & District Retirement System (TCDRS) by visiting your online account or by calling them at (800) 823-7782.
https://www.tcdrs.org/